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Frequently Asked Questions - Brokers

Who should my client’s phone if they are involved in a motor accident?
Should your client find themselves in a situation where they require assistance the number to dial in the case of an emergency is 0861 000 MUA (682)
MUA deals with the best service providers of luxury brands every day. If your client is in an emergency, an MUA endorsed provider will ensure they are taken care of. Allow our emergency assistance to arrange their towing after an accident.
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What are the rates on works of art or does it form part of the Household rate?
We insure at the same rate, but client must list the specified items under household contents section, unless client requires Specified All Risk Cover.
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Would the client have cover if their classic vehicle is at an exhibition?
Exhibitions as well as Classic Vehicle Rallies are covered, provided that the exhibition or rally is arranged by a registered Club.
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If a client takes home a vehicle for the weekend for a test drive, would the vehicle be covered on the insured’s MUA policy?
MUA must be advised of the temporary arrangement and the client must have their other motor vehicles insured with MUA.
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If a freelance photographer has valuable photographic equipment and his unspecified amount is adequate, would there be cover whilst in use if for example he is hanging from a chopper taking pictures and the camera drops? These items are owned by the insu
There will be cover, provided the sum insured is adequate and the item has been specified.
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If a client's domestic worker damages any of their property accidently, would there be cover for this under the Household section?
Yes it is covered in full if the policy is placed on an All Risk basis within the dwelling, unless the cover is otherwised restricted.
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How does one become an MUA broker?
Still to be answered
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Does MUA have a preferred broker who receives better rates?
No MUA does not.
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MUA offers unsupported motor, what does this mean?
This simply means that we will take on business within our parameters without the support of home business.
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