Frequently Asked Questions - Submit a Claim
Does my client have to pay a basic excess when reporting a claim?
Your client is liable for the first amount payable (excess) of any claim unless they are 55 years of age (this applies to the basic excess only).
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Clients often enquire if they will lose their Claims Free Group status if they claim, what do I tell them?
You can inform your client that the following claims will result in a percentage reduction of their Claims Free Group:
- Motor (excluding window/glass claims)
- Contents (excluding automatic extensions of cover)
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