Frequently Asked Questions - Executive Home
Despite my recommendation, my client has said they do not want a valuation conducted at their house. Is it compulsory?
The voluntary valuation of building and inventory service of contents are not compulsory. We do however highly recommend that your client opts for these services for the following reasons:
- We cover the upfront costs of the valuation and inventory exercise;
- In return, the Average condition is waived from the policy, so all claims are paid ground up without unfair adjustments;
- This exercise enables us to fast track claims, especially those large losses where the task of compiling a post-loss inventory is daunting, especially at a time of often severe trauma;
- The exercise also assists in providing underwriters with risk information, which enables us to provide your clients with pro-active risk management advice.
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My client has contacted me to say that their house is suffering from subsidence damage. Are they covered and if not, does MUA offer full or limited cover for subsidence and landslip damage?
MUA gives full cover for subsidence and landslip. We do not charge an extra premium for this additional cover, however; it is necessary to underwrite the risk.
MUA therefore requests that the insured completes a subsidence and landslip questionnaire, whereafter the risk will be assessed by an MUA underwriter and then full cover will be granted.
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My client recently had a serious accident at work which has left him physically disabled and he now has to use a wheelchair to get around. He has asked me if his insurance policy will help to pay for any modifications to his house to accommodate this?
There is an extension under the Building, House Contents and Motorpolicy that can assist in the event of necessary changes to a home/vehicle due to physical injury.
This would be effective in the event of the policyholder having to use a wheelchair for moving around, following a physical injury.
The wording, adapted to include both home and motor is based on the following:
“The insurer will pay fair and reasonable costs, up to the amount stated in the schedule towards essential changes to your home /vehicle that you need to make because of a permanent and identifiable physical disability which:
- Is caused directly by a sudden and unexpected accident
- Occurs during the period for which you are insured
- Results in you having to rely on a wheelchair to be able to move around”
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