Sharlini Pillay
Five minutes with…. Sharlini Pillay, Senior Claims Administrator at MUA KwaZulu-Natal
Submitted by Michaela on Tue, 2011-10-25 10:35Content:
What is your previous experience before being appointed as the MUA Senior Claims Administrator for the KZN branch?
I was a Domestic Administrative Manager at a broker’s office called The Leigh Group (Missionary Medical and General Brokers).
What are your roles and responsibilities as the Senior Claims Manager?
As a Senior Claims Administrator I register claims within the Alpha split; brainstorm with my colleagues to find solutions to problems; administer the releasing of payments on claims; refer repudiation files to management to discuss further and assist the department when the manager is not in.
How did your previous industry experience assist you in this role?
My past experience has given me the necessary leadership qualities; enabled me to think outside the box; and most importantly allows me to empathise with our clients as I too was a broker.
What do you think are some of the biggest challenges in your position?
I love challenges and tackling them head on so they are not a problem for me.
What is your advice to people wanting work in the claims department?
Those wanting a role in the claims department must be level headed; have an inquiring mind, must have good listening and communication skills; a good memory; they must be ask for help when needed; and last but not least have the determination to succeed.
What is your favorite way to relax after work?
Exercise or Yoga
What is your personal motto?
Strive for excellence no matter what you are doing!
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