Submit a Claim

Does my client have to pay a basic excess when reporting a claim?

Your client is liable for the first amount payable (excess) of any claim unless they are 55 years of age (this applies to the basic excess only).

Clients often enquire if they will lose their Claims Free Group status if they claim, what do I tell them?

You can inform your client that the following claims will result in a percentage reduction of their Claims Free Group:
 
  • Motor (excluding window/glass claims)
  • Contents (excluding automatic extensions of cover)
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