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motor claims

Items stolen from unoccupied vehicles

Submitted by byrnie on Wed, 2011-11-02 10:46
Image/Video: 
Image
Short description: 
Cover for items stolen from unoccupied vehicles is subject to signs of forcible and violent entry.
Content: 
Cover for items stolen from unoccupied vehicles is subject to signs of forcible and violent entry. During 2011 many press releases were focused on thieves interfering with the locking devices of vehicles by way of using household remotes to block the signal of the vehicle remotes.  Therefore items were stolen from vehicles without signs of forcible and violent entry into the vehicle. 
 
Technically when items are stolen from an unattended vehicle without signs of forcible and violent entry, it will not be covered by the insurance policy.  MUA and Compass created a way of adding a benefit to the policyholder in such an instance, covering items up to R 5 000.
 
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  • 373 reads

Motor Claims Procedure

Submitted by byrnie on Tue, 2011-04-12 14:25
Department: 
Motor Claim
Short description: 
What to do in the event of a motor claim.
Content: 
To enable us to settle your claim quickly and efficiently, please notify us of your particular claims as soon as reasonably possible. All written claim form must be submitted within 30 days of the date of the event. The completed and signed claim form must be sent to your broker who will ensure that we get it in good time.  
 
Claims arising from theft or other criminal act or any accident must be immediately reported to the SAPS.
 
Here are a few basic guidelines to help you with your claim:
  • In the event of a claim of less than R 5 000, one replacement or repair quotation must be provided.
  • The claim form must be accompanied by a copy of the driver's license card and identity document of the driver, as well as any additional documentation as may be required by the claims department.
  • Where the claim amount exceeds R 5 000 or where the claims manager deems such appointment necessary, MUA will appoint an external loss adjuster from our panel of loss adjusters.
  • The policyholder may, in the event of an emergency, give authority for repairs not exceeding R 3 000.
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