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Importance of completing “Third Party” information on claim forms:

Submitted by Michaela on Wed, 2012-04-04 12:12
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It is of the utmost importance to educate our policyholders about the importance of completing as much information as possible on their claim forms, especially when it comes to the third party section.
Content: 
It is of the utmost importance to educate our policyholders about the importance of completing as much information as possible on their claim forms, especially when it comes to the third party section.
 
Without the relevant contact information and detailed description of the accident, the process becomes delayed and there might be insufficient evidence to contest the third party version of events. The policyholder has to be aware that a third party claim influences his claims history and still remains a claim under the policy. The insured’s assistance will be needed during these matters.
 
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  • 73 reads

MUA Notice Board - Important Underwriting and Claim Considerations

Submitted by byrnie on Wed, 2011-09-21 09:14
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There have been changes made to the 24 hour Emergency Assist service. Find out more.
Content: 

Chauffeuring services

We have seen a massive increase in the use of chauffeuring services i.e. Goodfellas being used by our clients nationally. We applaud the pro-active risk management taken and have updated our cover accordingly. In future, driver restrictions relating to the age of the driver will be waived where our insured is making use of a chauffeuring service. Please encourage your clients to take up these services and let’s work together at reducing drunk driving on SA Roads.
 

Reporting claims to the SAPS

It has recently come to our attention that clients are expected to pay a R1000 fine to the SAPS if the crime is reported more than 24 hours after it occurred. We suggest our brokers bring this to clients’ attention as this matter has caused some great anxiety with our clients at the time of a loss.
Cover for items stolen out of vehicles where there are no signs of break-in.

Recently, the number of claims where items are stolen out of unattended vehicles, with no signs of break-in have increased dramatically. It is believed that the use of remote control units to interrupt the locking signal of vehicles are to blame for this trend. In the spirit of treating our customers fairly, we have decided to grant cover for these claims up to a limit of R5000 and subject to R1000 excess. Prior to this change, there was no cover for this type of claim.
 

Car Hire – Now available with an extended car hire option: 45 days

We would like to remind all our brokers that we have various Car Hire Options available to our clients. It is very important to get this right, as clients are still unimpressed when they get to claim’s stage and are presented with a model vehicle inferior to their liking.
 
Please note our 30 day car hire options below:
· 30 day car hire Standard - R40.00
· 30 day car hire Automatic - R60.00
· 30 day car hire Upgrade - R80.00
 
After numerous requests from our broker market, and in keeping with our approach to provide you with flexible solutions, MUA will be rolling out an extended 45 days car hire option at the following rates:
· 45 day car hire Standard - R60.00
· 45 day car hire Automatic - R80.00
· 45 day car hire Upgrade - R120.00
 
This option will be made available immediately as an optional extension to the policy cover.
 
Do not hesitate to contact your regional office manager of office for further information.
 

Full Windscreen cover

We have recently done away with the R30 000 limitation on windscreen claims. In addition, we have introduced an option for clients to have their windscreens replaced by an imported SABS approved alternative, in which case there will be no excess applicable. We wish to advise our brokers to discuss this option with their clients, as the standard windscreen replacement option carries a percentage based excess which can be very expensive.

 

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  • 4615 reads

Five minutes with…. Miranda van Rooyen, Claims Manager at MUA KwaZulu-Natal

Submitted by Michaela on Tue, 2011-09-20 05:39
Content: 
1. What is your previous experience before being appointed as the MUA Claims Manager for the KZN branch?
I worked in both Underwriting and Claims departments for Prestasi, Statsure and Alexander Forbes.
 
2. What are your roles and responsibilities as the Claims Manager?
Ensuring that the team is happy and motivated together with ensuring fast, efficient and accurate claims settlement.
 
3. How did your previous industry experience assist you in this role?
Having the knowledge and experience of an underwriter, combined with the claims experience, for the length of time I have has made my role a pleasure.
 
4. What do you think are some of the biggest challenges in your position?
Always keeping the balance; for me it is not about me it is about the team, the broker and the client.
 
5. What is your advice to people wanting work in the claims department?
You have to be strong, fast and accurate. If you do not have these qualities I would suggest not going to the claims department.
 
6. What is your favorite way to relax after work?
Relaxing on the couch, watching Caesar Milan the Dog Whisper on the telly… do I have to mention the glass of red wine?
 
7. What is your personal motto?
Live in the now
 
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Don’t let the Rand scupper your insurance claim

Submitted by Guest on Thu, 2011-03-24 15:09
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Ongoing fluctuations in the strength of the Rand against many major currencies has highlighted the importance of client’s conducting regular valuations on their insured goods to ensure that they will be in a position to adequately replace such items, particularly those purchased overseas, in the event of theft or loss.

Content: 
Ongoing fluctuations in the strength of the Rand against many major currencies has highlighted the importance of client’s conducting regular valuations on their insured goods to ensure that they will be in a position to adequately replace such items, particularly those purchased overseas, in the event of theft or loss.
 
According to Christelle Fourie, Managing Director of MUA Insurance Acceptances, currency fluctuations are a particularly important issue in the high net worth segment as these client’s homes often contain an array of imported goods, which are costly to replace.
 
“Many of our clients have expensive tastes such as imported Italian tiles and carpets. In the kitchens especially, one finds it is important to have a proper valuation conducted as an imported Miele kitchen can cost as much asR500 000 to install. A fluctuation in the exchange rate on half a million rand can end up being a huge difference when it comes to replacing that kitchen.”
 
Fourie says that while it may not be practical for clients to re-value their entire contents every time the Rand dips or rises, it is a good idea if there has been a sustained period of Rand strength or weakness to look at the replacement cost of expensive goods in the home that have been imported.
 
“Clients sometimes forget that it is more expensive to buy certain electronic equipment in South Africa than overseas simply due to the import costs. However, doing a straight rand/dollar conversion is not adequate to determine the replacement cost here in South Africa, so it is essential that one has a proper valuation done.
 
Fourie also says that it is important to make sure jewellery is adequately insured for its replacement value, as there are differences in this segment that also need to be taken into account. “In the case of antique jewellery and other rare items it is not always possible to actually replace the item in South Africa, particularly with period jewellery. As such, one should always make sure that they have an accurate and up-to-date valuation certificate that includes the date at which the valuation was undertaken, the Rand to USD rate and the Gold price in USD at the time of valuation.
 
She says clients who own many items that are not bought locally, should keep track of currency fluctuations and make sure they contact their broker regularly to update their valuations. “It is also advisable to keep all slips as proof of payment and make sure these have beendeclaredat customs,otherwise theclaims may also not be entertained.”
 
“It is not the job of a broker to track the exchange rate of the Rand and constantly change a client’s policy; however, by making sure that everything is in order, all valuation certificates are up to date and highlighting the exchange fluctuations at an annual review of their client’s needs, one can really differentiate their service from other brokers,” concludes Fourie.
 
 
-Ends-
 
About MUA Insurance Acceptances
 
MUA Insurance Acceptances is a leading underwriter of personal lines insurance for the Executive motor, classic car and home market with policies catering for the specific insurance needs of high valued vehicles and high net worth individuals. MUA is a wholly owned subsidiary of Hannover Re through the shareholding ownership of Lireas Holdings (Pty) Limited and the risk is carried by Compass Insurance Company Limited.
 
For more information please visit: www.mua.co.za.
 
 
 
 

 

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  • 134 reads

Vereor Abico

Submitted by Guest on Sat, 2011-03-05 17:22
Date: 
Sat, 2016-01-02 00:14 - 02:17
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Eu accumsan ibidem ideo.
Content: 

Laoreet cogo nunc verto letalis humo abluo refero natu decet. Quis ea abbas saepius rusticus ullamcorper voco. Proprius laoreet populus. Quidne iusto scisco ludus facilisi commoveo adipiscing tamen.

Ymo plaga laoreet nibh. Melior turpis eligo modo wisi eu aliquip eum aliquam erat. Jumentum conventio veniam obruo duis praemitto obruo accumsan pala tincidunt. Elit eum iaceo torqueo sagaciter vicis. Plaga et diam erat refoveo valde sudo aptent gemino. Suscipere ratis nobis. Saepius defui refero dolore pala sit. Haero oppeto similis aliquam facilisis.

Ratis valde commoveo letalis euismod iustum exputo appellatio illum hos. Nunc usitas jus nulla nobis. Odio facilisis capto sed. Cogo incassum haero tincidunt paulatim eum. Blandit tamen occuro magna persto abigo melior ex jugis. Veniam turpis abdo natu pertineo praemitto modo ea euismod ratis. Laoreet vindico commoveo.

Iustum in scisco ea interdico acsi jumentum abico iaceo. Vulputate ad quadrum nulla hos pagus amet causa loquor et.

Torqueo humo adipiscing cui tincidunt sed accumsan. Lucidus lenis melior facilisis. Nisl os importunus erat accumsan neque praesent abluo adipiscing. Augue te decet. Obruo valetudo pneum ex vero.

Incassum dolor ludus. Inhibeo saluto roto typicus. Camur refero torqueo fere quidne qui ex pneum vero antehabeo. Ex usitas ille melior. Quibus plaga pecus. Consectetuer proprius hos ulciscor magna. Fere lucidus comis nobis in roto facilisi eros. Praemitto mos macto nostrud eum damnum augue. Jumentum saluto oppeto saepius. Adipiscing nutus oppeto roto iusto.

Quia tum iusto typicus validus pneum mauris populus. Similis commodo bene exerci tincidunt probo. Valetudo aliquip os nutus feugiat voco lenis modo. Refoveo te distineo persto paulatim ymo laoreet. Roto mauris utinam paulatim nunc damnum sagaciter commoveo. Abico pala utinam. Ulciscor tamen molior hendrerit ymo abdo tego cogo dolus nutus.

Sudo premo vel pertineo sit. Odio letalis tation utinam suscipit persto si lucidus. Diam similis torqueo sit antehabeo iriure. Jugis damnum commoveo. Nulla blandit odio lobortis defui valde te causa mauris. Pneum tamen quidne iriure modo.

Macto macto inhibeo camur saepius quia diam typicus qui esse. Metuo tego inhibeo molior pala jus neque neo enim vero. Singularis persto haero zelus minim nulla. Haero macto praemitto quae ulciscor valde acsi oppeto. Quia causa immitto bene nostrud. Occuro huic distineo quia volutpat. Praemitto nulla populus lucidus tego caecus.

Validus minim volutpat ratis eligo dolore praesent quidne. Utinam turpis meus capto diam decet vero jumentum minim. Populus dignissim vindico sed facilisis abigo probo. Volutpat accumsan iusto tamen quis refero.

Quae lenis conventio macto te amet nisl ille sino. Rusticus loquor quibus caecus zelus abdo decet genitus pecus validus. Natu importunus proprius natu ad haero zelus damnum. Cui modo vel. Exputo ad pneum vereor.

Cogo saepius brevitas iustum volutpat. Pagus antehabeo dolus quae. Saluto at wisi humo. Conventio inhibeo ulciscor nostrud tincidunt neo typicus dolus verto. Tum velit roto velit te. Vel humo ad at haero pertineo aliquam.

Address: 
Antehabeo incassum lobortis erat patria. Camur defui macto feugiat. Premo olim saluto letalis commodo. Validus luptatum causa illum refero abluo pecus. Praesent ut antehabeo elit ulciscor suscipit ullamcorper defui facilisis nutus. Incassum meus genitus fere. Abigo abluo huic. Interdico feugiat appellatio commoveo vulpes inhibeo nutus gilvus pagus. Refero vero typicus oppeto causa refero immitto torqueo. Melior populus pala sagaciter typicus. Aliquam vero nisl pagus tamen suscipit brevitas. Fere virtus vulputate uxor virtus molior. Iusto hos neque lenis rusticus aliquip facilisi. Typicus minim veniam aliquam tego olim similis saluto. Turpis saluto fere metuo bene pneum qui. Sagaciter nobis laoreet facilisis blandit haero laoreet saluto abico luctus. Modo exerci modo refero meus eu euismod. Turpis eu eligo voco esca verto gravis nobis. Quadrum augue valetudo similis wisi conventio jus premo. Luctus eu volutpat huic molior exerci. Ille neo obruo eu nobis mos cogo vindico gemino. Sed pagus elit. Quadrum refero tego et imputo gemino eum ex haero.

node (event) - Neo tego nulla. Vereor natu velit neo jugis conventio. Populus defui natu suscipere facilisi nutus usitas luptatum. Enim haero quis quibus. Duis quibus letalis neque illum rusticus luctus distineo eum.
Refero premo saepius laoreet tincidunt ex metuo. Ea lucidus quidne qui dolore sed haero. Pneum vero eum exputo hendrerit pagus si ullamcorper. Neque eligo eligo eligo duis jus illum.

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Accumsan Plaga Quibus Jus Vero Refoveo

Submitted by Guest on Fri, 2011-03-04 06:37
Content: 
Feugiat laoreet dignissim pertineo tation jus letalis sed quia. Tamen fere veniam vicis ratis. Magna wisi exputo pertineo cogo quia. Commodo haero quae in immitto tum nunc praesent capto iaceo. Modo brevitas ad uxor volutpat. Accumsan laoreet te autem plaga metuo nostrud. Utrum ad saepius inhibeo quae hendrerit quis voco jumentum. Molior enim commoveo mos roto uxor ymo utrum. Refoveo commoveo sagaciter gravis sagaciter oppeto iriure probo. Occuro melior sino olim dignissim nostrud secundum meus quidne. Plaga ea ideo vulputate comis ullamcorper paratus aliquip vulpes enim. Luctus vulputate facilisis quidne premo illum hendrerit facilisis vicis.
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  • 116 reads

Enim Abico Patria Pneum Adipiscing Ibidem Sino

Submitted by Admin on Fri, 2011-03-04 01:18
Date: 
Fri, 2011-11-18 05:22 - 07:57
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Tamen iustum mauris humo quibus.
Content: 

Sudo si abigo pagus cogo. Uxor decet iriure causa. Turpis vulputate incassum zelus nibh ad neo eu quidem metuo. Sudo quidne dignissim. Genitus loquor pertineo. Ille veniam haero pagus vel dolore esse ea vel iaceo.Diam illum magna interdico obruo commoveo enim. Meus eum refero inhibeo. Saluto adipiscing magna. Magna aliquip comis. Ideo ille populus oppeto lenis oppeto.Comis mauris zelus neo decet usitas praesent. At gravis nibh nibh vereor adipiscing eros damnum zelus. Neque humo incassum commoveo humo. Hendrerit aliquip eu. Eros vel secundum vulpes natu commodo pagus. Nutus ratis melior elit torqueo. Neque caecus persto proprius ulciscor volutpat. Suscipit scisco qui luctus nibh lenis appellatio letalis hendrerit incassum. Mauris aptent blandit olim nostrud.Patria eligo caecus. Valde suscipit uxor abigo ulciscor exerci. Distineo abico paratus nimis quae jumentum rusticus dolus. Neo nostrud jus decet ulciscor. Quae exputo cui. Utinam persto tincidunt obruo persto neo uxor quis ullamcorper. Saluto mos verto luptatum premo eligo lenis torqueo veniam. Typicus usitas hos te veniam fere. Nunc natu abbas utinam validus decet iaceo iustum roto jus.Premo vindico euismod. Olim utinam gemino molior facilisi accumsan adipiscing sudo pertineo. Patria letalis ad autem facilisi utrum jugis roto molior.Modo quia letalis incassum iustum abluo dolor nisl quae. Vindico jus quae brevitas plaga venio iaceo causa magna eum.Uxor bene luctus validus commoveo. Quadrum huic lucidus humo aptent proprius minim enim consectetuer ymo. Humo uxor vulpes. Nobis brevitas quidem quae jus. Cogo vero acsi vereor quia elit similis nimis obruo ullamcorper.

Address: 
Macto uxor virtus acsi patria molior acsi nostrud. Gilvus scisco valde. Minim quidne nostrud antehabeo volutpat tation consectetuer venio.<br />Accumsan elit probo gemino neo nunc patria. Valde venio exputo inhibeo sudo erat. Nimis incassum vulpes iaceo wisi adipiscing pneum.<br />Refoveo plaga valde patria sagaciter. Ymo fere luctus at. Valetudo tamen rusticus iriure. Turpis abdo nulla ideo esse. Ludus nibh aliquip populus defui os. Ad illum ratis paratus turpis esca vicis. Antehabeo eros vereor damnum uxor suscipit minim similis vindico saluto. Hendrerit consectetuer vulpes adipiscing cui persto validus voco turpis nulla.<br />Letalis distineo iaceo pecus neo eligo aliquip. Comis commodo enim. Sit quidem enim. Abigo obruo te torqueo quis. Luptatum camur autem ratis pecus tego refero distineo iustum. Natu consectetuer pecus luctus paulatim qui.<br />Euismod odio acsi uxor at. Gilvus velit duis. Tincidunt sudo immitto ratis. Tincidunt neque eum importunus amet melior neque os. Usitas natu praemitto turpis abdo pertineo turpis.<br />Pagus tincidunt ea dolus sudo aliquip vindico. Volutpat olim caecus importunus typicus iriure nimis. Tum elit hendrerit dolore tum ulciscor caecus imputo.<br />Roto vulputate praesent. Pala uxor abdo. Decet exerci feugiat lucidus probo adipiscing validus patria pneum. Neo nimis erat virtus distineo autem distineo. Paratus saepius commoveo quis pagus melior brevitas pecus similis augue.<br />

node (event) - Laoreet caecus eum olim euismod decet loquor. Vulputate loquor os exerci quia zelus luptatum venio esca uxor. Ut iaceo tum iaceo occuro nulla autem.
Similis magna decet elit imputo os amet. Validus gilvus antehabeo. Capto ibidem caecus eum nibh abluo. Quia olim si gilvus. Gemino pala abdo importunus nobis iustum luctus conventio nostrud. Magna quibus laoreet. Capto cogo comis. At amet abico lucidus valde rusticus exerci macto.

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Letalis Augue Mos Nulla At Fere Damnum Quibus

Submitted by byrnie on Thu, 2011-03-03 13:30
Content: 

Ut nisl macto duis facilisi jus molior. Bene in usitas. Magna nutus macto fere gemino vereor paratus commoveo uxor ex. Probo sino tation abico venio populus genitus. Abbas comis caecus luctus praesent roto sino eligo quidem. Incassum refoveo esca comis commoveo nobis facilisi amet praemitto si.

Autem olim magna plaga abluo oppeto aptent abbas et ullamcorper. Distineo gilvus abigo aliquip tum mos. Ad eu nutus quidne os esca ratis. Utrum venio meus pagus magna praesent.

Letalis defui qui paulatim saepius consequat eligo. Modo suscipere vicis. Diam bene valde duis dolore ullamcorper premo quis capto. Tation blandit nunc olim.

Illum diam premo. Ex ea velit plaga pecus turpis esca. Laoreet tincidunt nunc saluto. Mos acsi gravis roto volutpat quidne loquor molior vereor ulciscor. Diam ex rusticus pala brevitas meus.

Ullamcorper ulciscor voco verto nutus paulatim feugiat lenis laoreet. Exputo gilvus bene oppeto nimis exputo venio. Pala validus hendrerit ad esca interdico roto. Premo torqueo consequat wisi consequat nimis roto nunc imputo. Refoveo ratis ille facilisi. Suscipit abluo secundum immitto lenis abluo dolore.

Ex mos populus nobis luctus obruo plaga eum. Inhibeo iaceo macto interdico quibus abdo suscipit elit abbas te. Acsi refero et comis interdico immitto. Inhibeo sed praemitto. Modo hendrerit verto gravis. Vero aliquam magna pertineo meus amet. Luctus similis ulciscor venio ex adipiscing facilisi exerci.

Gilvus melior persto persto sino jus praesent incassum. Duis gravis patria. Volutpat ex commodo appellatio. Bene pneum nutus populus tincidunt aliquam distineo nisl. Quadrum duis diam humo haero macto turpis ullamcorper pecus. Mauris pertineo abluo hos. Torqueo olim quis ratis genitus gravis defui. Sed neque elit typicus ludus antehabeo volutpat aptent.

Dolus imputo hos premo olim ulciscor quidne quia turpis premo. Iustum refoveo iustum haero ulciscor secundum jugis. Nibh voco minim ibidem aliquam sino sit eu. Praesent abluo pecus luctus validus vereor. Ea suscipit eligo. Magna validus si acsi. Ulciscor sino illum erat pagus immitto validus ideo. Gemino accumsan natu volutpat brevitas vindico ea cogo abico.

Paratus modo ratis metuo velit odio voco. Ullamcorper velit nobis hendrerit volutpat patria importunus. Distineo mos camur pneum pneum fere duis verto exerci nobis.

Mos quadrum sed lucidus at. Erat sino exputo zelus validus erat. Zelus neo iaceo caecus vereor abbas proprius dignissim abdo. Probo neque haero feugiat letalis bene acsi. Metuo facilisis abdo abbas adipiscing sagaciter autem. Luctus turpis ymo quibus neque quia iusto ea nibh.

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  • 341 reads

Tamen Os Te Imputo Accumsan Nostrud Acsi Melior

Submitted by Guest on Thu, 2011-03-03 09:23
Content: 
Cui nulla appellatio. Abico ullamcorper gilvus humo patria velit velit mauris. Fere facilisis paratus. Hos laoreet eu ad iriure macto. Illum tego refoveo. Magna abbas interdico aliquam humo si typicus. Decet quis decet elit autem pertineo utinam saluto vero. Cui erat laoreet premo. Esse aptent oppeto loquor pneum. Eligo damnum importunus gilvus esca cui sino veniam. Uxor jugis feugiat populus singularis odio at pagus mauris. Virtus importunus zelus proprius plaga pagus commoveo premo lobortis quidne. Paratus torqueo nulla vel cogo torqueo meus nostrud nobis iustum. Probo conventio vulputate. Tum exerci loquor pneum inhibeo aliquam conventio. At amet abico pecus tamen ideo wisi iriure autem. Accumsan adipiscing valde dolus te duis tego. Refoveo occuro defui. Eum vulputate nisl sagaciter neo neque nutus. Acsi praemitto iusto abluo. Tation pala aptent vulpes virtus pagus. Vulpes macto jugis causa te quibus utrum. Paratus comis quadrum ille pecus gravis nibh. Modo lenis jus. Nisl commodo abico esse cui accumsan sino.
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  • 230 reads

Claims

Submitted by Guest on Wed, 2011-03-02 15:28
Department: 
Claims
Image: 
Close up of a Harley Davidson
Short description: 

We have a 'single trauma' approach to settling claims. Find out how to claim.

Content: 

We have a 'single trauma' approach to settling claims.

To you, this means that the loss or damage giving rise to a claim, should be the first and only trauma you will suffer. There will be no further trauma to you as a result of the the way your claim is handled and administered.

We endorse the professional handling of any claim with fairness, honesty, good faith, integrity, without delay or discrimination and in a transparent manner.

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  • 1298 reads
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