Movers and shakers

Ian Koen has recently changed roles at MUA. She was a Short Term Insurance Underwriter and she is now a Manager Broker Consultant for MUA Johannesburg and Pretoria Branches. Find out more about Ian and her new position:

 

What is your previous experience before being appointed as the MUA Manager Broker Consultant for the Johannesburg and Pretoria branches?

 

I have been in the insurance industry since 1989 starting out at Liberty Life for more than 6 years. Following this I joined a Brokerage in 1996 when Liberty Life administration office in Ermelo closed down, where I did life insurance, medical aid and began my short term insurance journey which involved short term insurance underwriting at a Brokerage for personal lines and commercial lines and the occasional claims handling.

What are your roles and responsibilities as the Manager Broker Consultant?

 

My new role as a Manager Broker Consultant entails building relations with existing brokers and making contact with dormant brokers for possible future business. Most importantly I ensure brokers continue supporting MUA while trying to get more business from brokers by providing support for them whenever they need it.

How did your previous industry experience assist you in this role?

 

Being in a brokerage environment made me aware of what a client expects from a broker and his insurance company as well as what a broker requires from insurance companies to give the best service to his client effectively.

What do you think are some of the biggest challenges in your position?

 

People believe in the concept of “I’m happy with what I have” and the biggest challenge would be to get them out of that groove, and start looking at ALL available options in the marketplace.

What is your advice to people wanting work in the broker consulting field?

 

NO challenge is too big. People have minds, and minds can be changed – just have your own mind set on the right goals!

 

What is your favorite way to relax after work?

 

Aerobics

 

What is your personal motto?

 

Maximum living each day….forget yesterday, concentrate on today.

Laughter is timeless, imagination has no age, and dreams are forever – Walt Disney