KZN
Five minutes with…. Miranda van Rooyen, Claims Manager at MUA KwaZulu-Natal
Submitted by Michaela on Tue, 2011-09-20 05:39Content:
1. What is your previous experience before being appointed as the MUA Claims Manager for the KZN branch?
I worked in both Underwriting and Claims departments for Prestasi, Statsure and Alexander Forbes.
2. What are your roles and responsibilities as the Claims Manager?
Ensuring that the team is happy and motivated together with ensuring fast, efficient and accurate claims settlement.
3. How did your previous industry experience assist you in this role?
Having the knowledge and experience of an underwriter, combined with the claims experience, for the length of time I have has made my role a pleasure.
4. What do you think are some of the biggest challenges in your position?
Always keeping the balance; for me it is not about me it is about the team, the broker and the client.
5. What is your advice to people wanting work in the claims department?
You have to be strong, fast and accurate. If you do not have these qualities I would suggest not going to the claims department.
6. What is your favorite way to relax after work?
Relaxing on the couch, watching Caesar Milan the Dog Whisper on the telly… do I have to mention the glass of red wine?
7. What is your personal motto?
Live in the now
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