SAPS
MUA Notice Board - Important Underwriting and Claim Considerations
Submitted by byrnie on Wed, 2011-09-21 09:14Image/Video:
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Short description:
There have been changes made to the 24 hour Emergency Assist service. Find out more.
Content:
Chauffeuring services
We have seen a massive increase in the use of chauffeuring services i.e. Goodfellas being used by our clients nationally. We applaud the pro-active risk management taken and have updated our cover accordingly. In future, driver restrictions relating to the age of the driver will be waived where our insured is making use of a chauffeuring service. Please encourage your clients to take up these services and let’s work together at reducing drunk driving on SA Roads.
Reporting claims to the SAPS
It has recently come to our attention that clients are expected to pay a R1000 fine to the SAPS if the crime is reported more than 24 hours after it occurred. We suggest our brokers bring this to clients’ attention as this matter has caused some great anxiety with our clients at the time of a loss.
Cover for items stolen out of vehicles where there are no signs of break-in.
Recently, the number of claims where items are stolen out of unattended vehicles, with no signs of break-in have increased dramatically. It is believed that the use of remote control units to interrupt the locking signal of vehicles are to blame for this trend. In the spirit of treating our customers fairly, we have decided to grant cover for these claims up to a limit of R5000 and subject to R1000 excess. Prior to this change, there was no cover for this type of claim.
Car Hire – Now available with an extended car hire option: 45 days
We would like to remind all our brokers that we have various Car Hire Options available to our clients. It is very important to get this right, as clients are still unimpressed when they get to claim’s stage and are presented with a model vehicle inferior to their liking.
Please note our 30 day car hire options below:
· 30 day car hire Standard - R40.00
· 30 day car hire Automatic - R60.00
· 30 day car hire Upgrade - R80.00
· 30 day car hire Standard - R40.00
· 30 day car hire Automatic - R60.00
· 30 day car hire Upgrade - R80.00
After numerous requests from our broker market, and in keeping with our approach to provide you with flexible solutions, MUA will be rolling out an extended 45 days car hire option at the following rates:
· 45 day car hire Standard - R60.00
· 45 day car hire Automatic - R80.00
· 45 day car hire Upgrade - R120.00
· 45 day car hire Standard - R60.00
· 45 day car hire Automatic - R80.00
· 45 day car hire Upgrade - R120.00
This option will be made available immediately as an optional extension to the policy cover.
Do not hesitate to contact your regional office manager of office for further information.
Full Windscreen cover
We have recently done away with the R30 000 limitation on windscreen claims. In addition, we have introduced an option for clients to have their windscreens replaced by an imported SABS approved alternative, in which case there will be no excess applicable. We wish to advise our brokers to discuss this option with their clients, as the standard windscreen replacement option carries a percentage based excess which can be very expensive.
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