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Important Information about 24 Hour Emergency Assist

Submitted by byrnie on Wed, 2011-09-21 09:22
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Road and Home assist:

When your client needs assistance, it’s reassuring to remember that we offer a range of emergency services. This is part of our offering that enhances your relationship with them.
 
It’s a good idea to advise your client that the first number to remember, and save as a contact on their mobile phones, is our 24 hour emergency number: 0861 000 MUA (682). This is the number to call in case of an accident or emergency. Remember, we cover the tow costs in the event of a motor accident. Please guide them on the arrangements for flat tyres, breakdowns, etc, as per their policy.
 
For an additional R30 per month, your client can benefit from an uninterrupted emergency roadside and home assist service. Please consult them on this option and add it to their policy if it suits their preference.

Motor roadside assist:

In the event of a roadside emergency your clients have access to the following when they add roadside assist to their policy (each is limited up to R500 per incident):
  • Flat battery jump start (battery replacement for your cost)
  • Flat tyre (assistance with the changing of a tyre)
  • Keys locked in vehicle (unlocking vehicle only)
  • Fuel assistance (limited to five litres per incident)
  • Minor roadside running repairs (electrical, coil, immobilizer etc)
  • Transmission of urgent messages (MUA will at their request relay urgent messages to their colleagues or friends)
  • Tow in service to the nearest approved dealership (if under warranty) repair centre or panel beater in the event of:
  • Mechanical breakdown – covered up to R500 per incident
  • Electrical breakdown – covered up to R500 per incident
  • We will provide overnight accommodation for the driver and four passengers – covered up to R500 per incident or a 24 hour Group B car rental covered up to R500 (subject to availability and the driver being in possession of a valid credit card and drivers license)
  • In the event of a member’s vehicle being left for repairs, we will pay up to R500 for 24 hour, Group B car rental or a flight ticket to collect the vehicle after repairs. Alternatively, should the vehicle have been towed to a dealership closer to the members place of residence, we will supplement Emergency Home Assist.

Fixtures, Fittings and Services

In the event of a home emergency as a result of breakage of fixtures and fittings, we will arrange for an appropriate repairer to address the problem at the insured’s place of residence. We will cover the call-out fee and one hour labour, thereafter normal rates apply. Services for this include, amongst others:

  • Electrician
  • Plumber
  • Locksmith
  • Glazier etc

A home emergency is defined as an event that is potentially life threatening or could possibly cause structural damage to a property.

Emergency Services Notification and Call-Out

We will, on request, relay notification of emergencies to the police, fire brigade, ambulance, security or any other emergency service provider.

Security Assist:

In the event of a burglary, we will place an armed security guard at the place of residence where the burglary occurred for 24 hours. Please note that the burglary must have been reported to the police, as a case number will be requested. This benefit carries an overall limit of R500 per policy per annum.
 

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