Products
MUA has added a new benefit for your clients...
Submitted by Michaela on Mon, 2012-03-05 11:26Image/Video:
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Short description:
MUA would like to inform all of our brokers that should any of your clients install a leak detection device in their home or homes MUA will waiver the un-occupancy excess in the event of a claim provided the client has proof that the device has been installed.
Content:
Your clients may use any reputable company to install a leak detection device, Aqua Trip is a company that specialises in these devices which provides the following benefits to your clients home’s:
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FEATURE
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BENEFIT
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Detect Leaks
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Leak Sensor detects leaks and burst pipes as they appear
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Stops Wastage
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Once a leak is detected the water is automatically shut off to minimise the water wasted
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Minimises Damage
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By detecting a leak early and shutting off the water, property damage is minimised
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Reduces Bills
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By reducing wastage, money is saved by consumers and by water supply authorities
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Displays Consumption*
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Directly informs users as to how much water they are using and its costs
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Sets Consumption Targets
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Users can set consumption targets and will receive a warning alarm when these limits are reached
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Home & Away Mode
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With one touch, users can turn off their mains water supply when their property is unoccupied
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Increase Awareness
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Increasing consumer awareness reduces water waste, promotes conservation and sustainability
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Programmable Versatility
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Can be programmed to work in most environments with no interference to normal water use.
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Quality Built to Last
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Tested and approved to Watermark Certification 23037 and Australian Standard 5200.030
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*OPTIONAL or SELECTABLE feature available on certain models
For more information on Aqua Trip you can visit their website www.aquatrip.com
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- 84 reads
Extended car hire options to benefit your clients
Submitted by Michaela on Mon, 2012-03-05 11:02Image/Video:
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Short description:
We have recently added an additional option to car hire. Please see below for the different offerings and inform your clients that this new option is available should they wish to choose a 45 day car hire option instead of the standard 30 day car hire option.
Content:
45 Day Car hire - Standard
This cover is limited to a Group C vehicle as available through the insurer for a maximum of 45 days. A fee of R60.00 p.m is payable for this benefit and is included in your premium.
45 Day Car hire – Model Upgrade
This cover is limited to a Group H vehicle as available through the insurer for a maximum of 45 days. A fee of R120.00 p.m is payable for this benefit and is included in your premium.
45 Day Car hire - Upgrade to automatic vehicle
This cover is limited to a Group D vehicle as available through the insurer for a maximum of 45 days. A fee of R80.00 p.m is payable for this benefit and is included in your premium.
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- 60 reads
Windscreen Direct Update
Submitted by Michaela on Mon, 2012-03-05 11:00Image/Video:
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Short description:
In the MUA Exchange, August 2011 Windscreen Alternatives were introduced. We have received some valuable feedback and use this to reiterate our service level commitments to our clients.
Content:
In the MUA Exchange, August 2011 Windscreen Alternatives were introduced. We have received some valuable feedback and use this to reiterate our service level commitments to our clients.
The information contained in our email appears to have been ambiguous. Please note that Windscreen Direct, The Glass Lab and The Glass Group offer an excess waiver on non-branded windscreens only. Therefore, only when electing to have the alternative windscreen glass (not vehicle manufacturer or the “Shatterprufe” trademark brand) fitted, would the excess be waived.
We thank you for your continued support and value all feedback.
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- 118 reads
Remote control locking scam update
Submitted by Michaela on Mon, 2012-03-05 10:57Image/Video:
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Short description:
Many of you have heard about the recent scam whereby some third party remote controls are used to interfere with a vehicle’s remote control locking system resulting in theft from motor vehicles with no sign of visible or forcible entry.
Content:
Many of you have heard about the recent scam whereby some third party remote controls are used to interfere with a vehicle’s remote control locking system resulting in theft from motor vehicles with no sign of visible or forcible entry.
It is believed that these remotes are set to the same frequency as some manufacturer’s remotes, which then jam the vehicle’s remote control frequencies, preventing the electronic central locking system from operating successfully.
Some clients have been submitting insurance claims believing that this is what has happened when they return to their vehicle to find contents stolen without any sign of a break-in.
As we all know, theft of unspecified all risks items, with no sign of forcible entry is often repudiated by insurers, however, we have made a plan for our valued clients.
For all victims of the scam we are offering a maximum claim of R5000.00 with an excess of R1 000.00 for unspecified items. Specified items will be covered up to the sum insured, even if stolen from unoccupied vehicle without signs of forcible and violent entry. Please be sure to stick to these limits and advise your clients accordingly on appropriate safety measures – such as ensuring their vehicles are locked before walking away from them – to avoid falling victim to the scam.
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- 210 reads
Do foreigners need to obtain an endorsement to drive on South African roads? Does this include the SADEC regions?
Submitted by Michaela on Fri, 2011-12-09 12:59Content:
Answer:
As per Section 23 and Regulation 110 of the National Road Traffic Act, a license authorising the driving of a motor vehicle issued in any county as well as an international driving permit shall suffice, provided the following is adhered to:
- The license must be for the class of motor vehicle the driver is driving.
- The license must be issued in an official language of South Africa (or have a translation of that license and a validity certificate attached)
- The license must indicate the type(s) of vehicle for which the license is valid.
- The license must contain or have attached to it a photograph and signature of the holder/driver.
If the driver’s license meets the above mentioned requirements, he/she does not have to have it endorsed. Please note this only applies to foreigners visiting or temporarily living in RSA.
If the driver becomes a resident of South Africa, he/she will need to have their license converted to a valid South African Card Type driver’s license at a driving license testing centre within 5 years of receiving their permanent residence permit/status.
When the holder of a license or the holder of an international driving permit return to the Republic to resume permanent residence, such license or permit shall no longer be deemed to be a valid license after one year from the date of return.
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- Michaela's blog
- 186 reads
Do foreigners need to obtain an endorsement to drive on South African roads? Does this include the SADEC regions?
Submitted by byrnie on Fri, 2011-12-09 06:24
As per Section 23 and Regulation 110 of the National Road Traffic Act, a license authorising the driving of a motor vehicle issued in any county as well as an international driving permit shall suffice, provided the following is adhered to:
- The license must be for the class of motor vehicle the driver is driving.
- The license must be issued in an official language of South Africa (or have a translation of that license and a validity certificate attached)
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- 73 reads
Motor and household insurance comparison:
Submitted by byrnie on Fri, 2011-12-09 06:07Image/Video:
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Short description:
A brief overview of some of the benefits of your policy at MUA Insurance Acceptances compared to those of a new entrant to the short - term insurance market.
Content:
A brief overview of some of the benefits of your policy at MUA Insurance Acceptances compared to those of a new entrant to the short - term insurance market.
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Section |
Type |
Your policy (MUA) |
“Insurer B” |
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General |
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Claims Preparation |
Yes |
No |
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Contents |
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Property in the open |
Yes |
Yes (minimal) |
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Accidental Death of insured |
Yes |
No |
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Cover for items in temporary premises (hotel/office/holiday home) |
Yes |
No |
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Gifts at your residence of certain events |
Yes |
No |
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Property of parents in residential care |
Yes |
No |
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Keys and Locks |
Yes |
Yes (home only) |
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Fire brigade charges |
25 % of sum insured |
R5000 |
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Accidental damage to Tv sets/furniture glass |
Yes |
R5000 per item |
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Optional loss of water extension |
Yes |
Not available |
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Money |
Yes |
No |
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Buildings |
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Type of cover |
All risks |
Perils only |
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Damage for tracing leaks |
100 000 |
No |
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Essential alterations following disability |
Yes |
No |
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Garden Extension |
Yes |
No |
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All Risks |
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Item limit |
NO |
YES |
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Sunglasses, spectacles, lenses (unspecified) |
Yes |
No |
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Sports equipment/clothing (unspecified) |
Yes |
No |
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Motor |
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Delivery after repair |
Unlimited |
R1000 |
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Medical Expenses |
Yes |
No |
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Accidental damage to winch equipment |
Yes |
No |
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Emergency expenses |
Yes |
No |
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Trauma |
Yes |
No |
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Liability cover for other drivers of your vehicle |
yes |
No |
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Liability within neighbouring states |
R25 million |
No |
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Towing and storage within neighbouring states |
Yes |
No |
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Damage to borrowed cars |
Yes |
No |
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Car hire vehicle following theft/hijack |
Full cover, optional |
21 days Category A |
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Can period of car hire be upgraded? |
Yes |
No |
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Personal Liability |
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Limit of first choice indemnity |
R25 million |
R2500 000 |
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Tenants’ liability |
R25 million |
R1000 000 |
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Wrongful arrest |
R25 million |
No |
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Contractual liability (security co, garden service) |
No |
No |
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Credit card |
No |
R3000 |
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Hole in one/Bowls full house awards |
Hole in one: R10 000 bowls R5000 |
R1000 |
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Worldwide? |
Yes |
RSA only |
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Asbestos liability |
No |
No |
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Liability to domestic workers |
Yes |
No |
Source: The rising sun – July 2011 – Alexander Forbes
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- 211 reads
Latest product enhancements
Submitted by Michaela on Wed, 2011-11-02 10:42Image/Video:
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Short description:
Please see the latest enhancements to the MUA policy.
Content:
Please see the latest enhancements to the MUA policy.
ALL RISK
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COVER
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ENHANCEMENT
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Limits that Apply to Jewellery
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No cover for items worth more than R 50 000 and not kept in locked safe fixed to building.
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Cover for items worth more than R 50 000 and not kept in locked safe fixed to the building will be covered up to R 50 000.
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Items stolen from vehicle (exclusion 2)
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Cover is excluded unless items are out of sight in a locked boot or compartment forming part of locked vehicle, and there are signs of forcible and violent entry to the vehicle.
When vehicle has no boot or compartment and additional excess of R 1 000 applies.
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Where there is no signs of forcible and violent entry to the vehicle an additional excess of R 1 000 is applicable and the cover is limited up to R 5 000.
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LIABILITIES
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COVER
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ENHANCEMENT
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Liability cover for 4 x 4 vehicles in territorial limits
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Cover in the territorial limits is limited to own damage only
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All vehicles have third party liability cover up to the full limit of indemnity of R25 million in the territorial limits.
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MOTOR
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COVER
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ENHANCEMENT
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Window glass
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Limit of R 30 000 for windscreen cover applies unless optional extension is elected and paid.
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Window glass limit of R30 000 is removed under the Motor and Classic Motor Policy.
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Chauffeuring cover
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Driver restrictions are applied strictly
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Driver restrictions are waived when insured makes use of a registered chauffeuring company at time of loss/damage.
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Tracking device endorsement
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Requirement to test your tracking device every 6 months.
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It is recommended that you test your tracking device every 6 months.
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Changes to your vehicle because of physical injury
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Cover for 5 % of the Sum Insured limited to R 50 000.
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Cover up to R 100 000.
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- 141 reads
Pool maintenance all year round
Submitted by Michaela on Wed, 2011-11-02 09:02Content:
With the weather heating up around the country, it will soon be time to start spending more time in our gardens, entertaining friends at home with braais and parties by the pool.
This presents an opportune time to remind your clients that swimming pool maintenance should by a top priority all year round, as claims determined as a result of poor maintenance or neglect over the cold winter months are unlikely to be covered. Advise your clients now so they can start upkeeping their swimming pools to ensure they are perfect for those hot days.
With the weather heating up around the country, it will soon be time to start spending more time in our gardens, entertaining friends at home with braais and parties by the pool.
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- Michaela's blog
- Read more
- 65 reads
Important Information about 24 Hour Emergency Assist
Submitted by byrnie on Wed, 2011-09-21 09:22Image/Video:
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Content:
Road and Home assist:
When your client needs assistance, it’s reassuring to remember that we offer a range of emergency services. This is part of our offering that enhances your relationship with them.
It’s a good idea to advise your client that the first number to remember, and save as a contact on their mobile phones, is our 24 hour emergency number: 0861 000 MUA (682). This is the number to call in case of an accident or emergency. Remember, we cover the tow costs in the event of a motor accident. Please guide them on the arrangements for flat tyres, breakdowns, etc, as per their policy.
For an additional R30 per month, your client can benefit from an uninterrupted emergency roadside and home assist service. Please consult them on this option and add it to their policy if it suits their preference.
Motor roadside assist:
In the event of a roadside emergency your clients have access to the following when they add roadside assist to their policy (each is limited up to R500 per incident):
- Flat battery jump start (battery replacement for your cost)
- Flat tyre (assistance with the changing of a tyre)
- Keys locked in vehicle (unlocking vehicle only)
- Fuel assistance (limited to five litres per incident)
- Minor roadside running repairs (electrical, coil, immobilizer etc)
- Transmission of urgent messages (MUA will at their request relay urgent messages to their colleagues or friends)
- Tow in service to the nearest approved dealership (if under warranty) repair centre or panel beater in the event of:
- Mechanical breakdown – covered up to R500 per incident
- Electrical breakdown – covered up to R500 per incident
- We will provide overnight accommodation for the driver and four passengers – covered up to R500 per incident or a 24 hour Group B car rental covered up to R500 (subject to availability and the driver being in possession of a valid credit card and drivers license)
- In the event of a member’s vehicle being left for repairs, we will pay up to R500 for 24 hour, Group B car rental or a flight ticket to collect the vehicle after repairs. Alternatively, should the vehicle have been towed to a dealership closer to the members place of residence, we will supplement Emergency Home Assist.
Fixtures, Fittings and Services
In the event of a home emergency as a result of breakage of fixtures and fittings, we will arrange for an appropriate repairer to address the problem at the insured’s place of residence. We will cover the call-out fee and one hour labour, thereafter normal rates apply. Services for this include, amongst others:
- Electrician
- Plumber
- Locksmith
- Glazier etc
A home emergency is defined as an event that is potentially life threatening or could possibly cause structural damage to a property.
Emergency Services Notification and Call-Out
We will, on request, relay notification of emergencies to the police, fire brigade, ambulance, security or any other emergency service provider.
Security Assist:
In the event of a burglary, we will place an armed security guard at the place of residence where the burglary occurred for 24 hours. Please note that the burglary must have been reported to the police, as a case number will be requested. This benefit carries an overall limit of R500 per policy per annum.
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- 215 reads
