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Importance of completing “Third Party” information on claim forms:

Submitted by Michaela on Wed, 2012-04-04 12:12
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It is of the utmost importance to educate our policyholders about the importance of completing as much information as possible on their claim forms, especially when it comes to the third party section.
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It is of the utmost importance to educate our policyholders about the importance of completing as much information as possible on their claim forms, especially when it comes to the third party section.
 
Without the relevant contact information and detailed description of the accident, the process becomes delayed and there might be insufficient evidence to contest the third party version of events. The policyholder has to be aware that a third party claim influences his claims history and still remains a claim under the policy. The insured’s assistance will be needed during these matters.
 
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Does my client have to pay a basic excess when reporting a claim?

Submitted by Michaela on Wed, 2012-04-04 12:03
Your client is liable for the first amount payable (excess) of any claim unless they are 55 years of age (this applies to the basic excess only).
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Items stolen from unoccupied vehicles

Submitted by byrnie on Wed, 2011-11-02 10:46
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Cover for items stolen from unoccupied vehicles is subject to signs of forcible and violent entry.
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Cover for items stolen from unoccupied vehicles is subject to signs of forcible and violent entry. During 2011 many press releases were focused on thieves interfering with the locking devices of vehicles by way of using household remotes to block the signal of the vehicle remotes.  Therefore items were stolen from vehicles without signs of forcible and violent entry into the vehicle. 
 
Technically when items are stolen from an unattended vehicle without signs of forcible and violent entry, it will not be covered by the insurance policy.  MUA and Compass created a way of adding a benefit to the policyholder in such an instance, covering items up to R 5 000.
 
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Clients often enquire if they will lose their Claims Free Group status if they claim, what do I tell them?

Submitted by Michaela on Tue, 2011-10-25 10:48
You can inform your client that the following claims will result in a percentage reduction of their Claims Free Group:
 
  • Motor (excluding window/glass claims)
  • Contents (excluding automatic extensions of cover)
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MUA Notice Board - Important Underwriting and Claim Considerations

Submitted by byrnie on Wed, 2011-09-21 09:14
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There have been changes made to the 24 hour Emergency Assist service. Find out more.
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Chauffeuring services

We have seen a massive increase in the use of chauffeuring services i.e. Goodfellas being used by our clients nationally. We applaud the pro-active risk management taken and have updated our cover accordingly. In future, driver restrictions relating to the age of the driver will be waived where our insured is making use of a chauffeuring service. Please encourage your clients to take up these services and let’s work together at reducing drunk driving on SA Roads.
 

Reporting claims to the SAPS

It has recently come to our attention that clients are expected to pay a R1000 fine to the SAPS if the crime is reported more than 24 hours after it occurred. We suggest our brokers bring this to clients’ attention as this matter has caused some great anxiety with our clients at the time of a loss.
Cover for items stolen out of vehicles where there are no signs of break-in.

Recently, the number of claims where items are stolen out of unattended vehicles, with no signs of break-in have increased dramatically. It is believed that the use of remote control units to interrupt the locking signal of vehicles are to blame for this trend. In the spirit of treating our customers fairly, we have decided to grant cover for these claims up to a limit of R5000 and subject to R1000 excess. Prior to this change, there was no cover for this type of claim.
 

Car Hire – Now available with an extended car hire option: 45 days

We would like to remind all our brokers that we have various Car Hire Options available to our clients. It is very important to get this right, as clients are still unimpressed when they get to claim’s stage and are presented with a model vehicle inferior to their liking.
 
Please note our 30 day car hire options below:
· 30 day car hire Standard - R40.00
· 30 day car hire Automatic - R60.00
· 30 day car hire Upgrade - R80.00
 
After numerous requests from our broker market, and in keeping with our approach to provide you with flexible solutions, MUA will be rolling out an extended 45 days car hire option at the following rates:
· 45 day car hire Standard - R60.00
· 45 day car hire Automatic - R80.00
· 45 day car hire Upgrade - R120.00
 
This option will be made available immediately as an optional extension to the policy cover.
 
Do not hesitate to contact your regional office manager of office for further information.
 

Full Windscreen cover

We have recently done away with the R30 000 limitation on windscreen claims. In addition, we have introduced an option for clients to have their windscreens replaced by an imported SABS approved alternative, in which case there will be no excess applicable. We wish to advise our brokers to discuss this option with their clients, as the standard windscreen replacement option carries a percentage based excess which can be very expensive.

 

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Why does the client need a quote when a valuation has already been done on the contents of their home?

Submitted by Michaela on Thu, 2011-05-19 10:09
The value of the clients contents in the home could have marginally of changed in value since the last time the contents in the home has been evaluated.
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Must the report the accident to the police if no 3rd party or minimal damage has occurred?

Submitted by Michaela on Thu, 2011-05-19 10:05
Yes, it is very important that you report the accident to the police, besides the fact that is by law that one should report the incident, in the case where the 3rd party is involved the policy requires the accident to be reported.
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Do I lose my no claim bonus at time of a claim?

Submitted by Michaela on Thu, 2011-05-19 10:00
Yes the client will lose their no claim bonus.
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Does MUA make use of a panel of panel beaters?

Submitted by Michaela on Thu, 2011-05-19 09:59
MUA does not make use of a panel of panel beaters.
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Why do we outsource our recoveries?

Submitted by Michaela on Thu, 2011-05-19 09:57
The reason for out sourcing our recoveries is the fact that this is not our core function, we are experts in what we do therefore we outsource our recoveries to experts in this field.
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  • 67 reads
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