A comprehensive range of affordable value-added benefits are available as simple ‘tick-box options’ to new and existing MUA clients. They bring with them a whole world of convenience, safety and mobility.

“These value-added services have been built around our customers and are a manifestation of our ‘protect, prevent and fix’ strategy. We all know how worrying it can be when faced with an emergency, but as much as we want to prevent emergencies, we want to put things right quickly when things do go wrong,” says MUA’s CEO, Dawie Loots.

“When creating our value-added services – Road Assist, Home Assist and Concierge – we were guided by a desire to offer customers an affordable proposition that is differentiated within the market. By applying MUA’s expertise to these value-added products, this is exactly what we’ve done", Loots confirmed.

MUA Road Assist. Peace of mind for emergencies on the road.

South Africa has the 10th largest network of roads in the world – covering 750,000 km – and for as long as they have been in existence, there has been a need for roadside assistance. But conditions for motorists have changed, where basic roadside repairs have become very difficult thanks to increased vehicle technology. Personal safety on the road-side is fraught with dangers.

During the 2016/17 reporting period, 45.8 cars were hijacked per day – the highest number recorded for ten years. “With so much crime having an impact on the safety of road users there is a need for fast and efficient response to protect our clients who have survived a roadside trauma or who are marooned next to the road by a vehicle breakdown,” says Loots. “Getting stuck on the road can be traumatic and frustrating, especially with the knowledge that criminals often target motorists and their families in need of assistance.”

Emergency responders always refer to the ‘Golden hour’ after a road traffic incident when emphasising the need for fast and effective response, and this critical time window is at the heart of MUA’s offering. "With MUA Road Assist, it's all about not being caught out," says Loots. "Having it gives you peace of mind that you'll never be stranded on the side of the road, not knowing what to do next.” For only R22 per month, we believe this ‘cappuccino-cost‘ option is a great service to recommend adding onto existing policies.

MUA Home Assist is for peace of mind in the event of an emergency.

According to research by Africa Check there were 22,343 incidents of house robbery recorded last year, an average of 61.2 households each day. This, the most-feared crime in South Africa highlights the value of a comprehensive assistance service that also includes counselling by trained medical professionals. “MUA Home Assist is about peace of mind in the event of an emergency,” Loots believes. “The policy is more than a sum of its parts. Aside from multiple added benefits, we cater for the less traumatic incident too, like blocked drains, lost keys, or geyser problems.”

It’s more than insurance cover as it removes the hassle of finding a quality tradesman at short notice. MUA prides itself on superb customer service and at a cost of just R11 per month, this really is excellent value for money.

A comprehensive security, mobility and convenience service for demanding clients on the go. That’s MUA Concierge.

MUA is not just where you need it in challenging times. “We have thoroughly studied affluent individuals to determine what would epitomise an enhanced level of convenience for asset-rich, time-poor individuals. We crafted MUA Concierge in an acknowledgement of our client’s crowded schedules and very demanding lives to save them valuable time where it matters the most,” says Loots. “After many years of tailoring solutions for the high net-worth and executive market, we have come up with practical features to bring a world of business-class conveniences.”

Driver services, like getting your client to the airport when they simply can’t afford to miss a flight or need to return home after a journey, is just one facet. The convenience of knowing you can arrive at departures and arrivals unruffled, stress-free and on time is worth its weight in gold. “We can also have your vehicle picked up for servicing or repairs and collected upon completion or even transport you to your rental car. Also, if you have enjoyed a drink or two, we will collect you and your vehicle and deliver you safely home,” says Loots. MUA Concierge services open a whole world of seamless mobility, convenience and security services when they are most needed, for just R60 per month.

Accessing MUA’s Road Assist, Home Assist and Concierge services are simple

MUA’s support teams are available 24-hours a day, 365 days a year, right across South Africa.

Our standard policy does not cover Road Assist, Home Assist or Concierge services by default, but it is available as a fantastic ‘optional extra’ for all MUA clients. “We believe brokers will see the value and simplicity of these value-added products and will make a point of bringing them to their client’s attention,” says Loots. 

For more detailed information on any of these value-added products and their benefits, please visit www.mua.co.za/products/value-added-products or contact your regional or relationship manager.