Latest news

Is Your Client Working From Home?

14 September 2020
The needs of your clients and the continuous engagement we enjoy with you, our thinking partners, has revealed a need in the market we would like to address. We continue to recognise that your business is our business. The coronavirus has resulted in both changes in our behaviour patterns as well as how we do business, this has impacted our use of both technology as well as our vehicles. With a lot more people working from home, the need for business travel has been reduced which creates the opportunity for us to explore a reduced premium in acknowledgement of and for a reduction in the associated risk. Read more about our "Work From Home Use" and "Limited Business Use" support for insurance clients.

HOME VALUATIONS: Dispel The Myths, How Valuations Work And What You Need To Know

26 August 2020
“We have also often heard how many people are generally underinsured - much of this is because they provide a best estimate of the value of their items to their broker instead of performing a detailed valuation of the cost of their belongings. The purpose of this valuation is to determine a more accurate insured value for your house and household contents and therefore taking away the uncertainty of being underinsured. In our experience, around 85% of our clients would have been underinsured if we had not provided this service.” Heidi Groenewald, Senior Risk Manager at MUA. Click here to read more.

Fraudulent Tow Truck Operators

22 May 2020
The Insurance Crime Bureau is currently conducting investigations into racketeering activities, of both individuals and business entities in Durban and the surrounding areas, related to the provision of tow and storage services. These entities are involved in the unauthorised towing of insured vehicles. They achieve this by misrepresenting to insured clients on the accident scene, that they have telephonically obtained authorisation from the relevant insurance company. Once the client signs the required documentation the towing operators remove the vehicles to a premises.

MUA Valuations Go Digital!

15 May 2020
As the new world starts to emerge as a result of the novel coronavirus, it has forced us all to innovate and explore new ways of connecting not only with our loved ones, but also with our business partners and clients. As lockdown restrictions are adapted in response to the dynamic situation we see unfolding in South Africa, we have adjusted our valuations process to ensure that we remain effective in assessing your clients risks so that your insurance solutions are customized to take care of their unique needs. Our personalised on-site valuations service has been temporarily suspended due to the lockdown regulations, however we have implemented an alternative online digital solution so that your client remains spoiled for choice and can enjoy the Average Waiver Benefit that they have selected as part of their insurance policy.

COVID19 Broker Communication

26 March 2020
The nationwide lockdown across South Africa has revealed our strength and ability to be agile and resilient as an industry of risk management professionals as we support President Cyril Ramaphosa and government in their efforts to stop the pandemic.

New For Old

20 February 2020
One of the most foundational principles insurance is built upon is the principle of indemnity. Indemnity means that the Insurer will endeavour as far as possible to put you back in the position you were before an insured incident occurred.This can happen in various forms which is either to repair damage, replace damaged or stolen items or settle the value of the items in cash.


MUA Insurance Acceptances (Pty) Ltd (Registration Number 2008/011925/07) is an Authorised Financial Services Provider (FSP No.: 37947) underwriting on behalf of Auto & General Insurance Company Limited (Registration Number 1973/016880/06), An Authorised Insurer and Financial Services Provider (FSP No.: 16354)